Privacy Policy

This Privacy Policy explains how Close App Private Limited ("Fixline", "we", "our") collects, processes, and protects your personal data in compliance with India's Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) framework, and the General Data Protection Regulation (GDPR).

1. Information We Collect

• Account Information: Legal name, email address, mobile number, username, and profile image.
• Creator Financial Identifiers: Bank account numbers, IFSC codes, and UPI IDs for payout disbursement. Fixline never stores raw debit/credit card numbers or online banking passwords; these are processed securely by RBI-authorized payment aggregators.
• Technical Data: IP address, device hardware model, operating system, and session performance diagnostics.
• Audio & Video Session Records: Audio and video recordings and associated session metadata captured during 1-on-1 calls.

2. Mandatory Call Recording & Consent Policy

• Restricted Access: Recordings are encrypted at rest and in transit. Recordings are strictly inaccessible to public directories, advertisers, or unauthorized third parties. Recordings are accessed solely by authorized compliance personnel investigating an active dispute, fraud report, or legal request.
• Explicit Consent: Initiating or joining a Fixline session constitutes explicit, revocable consent to audio/video recording under these terms.

3. Right to Erasure (15-Day Call Recording Deletion SLA)

In accordance with GDPR Article 17 and applicable Indian data protection principles, Creators and Users maintain the right to delete their call recordings:

• Erasure requests can be initiated within the Fixline mobile app or by emailing info@shuru.co.in.
• Upon receiving a verified request, Fixline permanently scrubs the designated call media and session logs from live instances and cloud archives within 15 calendar days, unless temporary retention is mandated by law enforcement or an active payment chargeback inquiry.

4. Complete Account Deletion (Google Play & Apple App Store Standard)

You have the absolute right to terminate your relationship with Fixline and permanently wipe all stored account data:

• Users and Creators can initiate full account deletion directly within the mobile application via Settings > Account > Delete Account, or by emailing info@shuru.co.in with the subject line "Account Deletion Request".
• Upon initiating account deletion, all personal profile information, authentication tokens, and session references are permanently purged within 15 calendar days. Transaction receipt logs are retained strictly where required by Indian statutory tax laws (such as GST and Section 194-O of the Income Tax Act) and anti-money laundering regulations.

5. Third-Party Sub-Processors

Fixline shares data exclusively with vetted third-party service partners under strict confidentiality agreements:

• Cloud storage and compute providers (e.g., AWS, GCP).
• Licensed payment gateways (e.g., Cashfree, Razorpay).
• Real-time WebRTC/VoIP communication networks.

6. Grievance Redressal Officer (IT Rules 2021)

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated compliance authority is:

Grievance Officer: Fixline Compliance Desk
Entity: Close App Private Limited
Address: UG-006, MGF Metropolis Mall, Mehrauli-Gurgaon Rd, Maruti Housing Colony, Sector 25, Gurugram, Sarhol, Haryana 122002, India
Email: info@shuru.co.in
Turnaround: Acknowledgment within 24 hours; resolution within 15 calendar days.