FixlineFixlineFixline facilitates real-time, one-on-one appointments where Creators dedicate exclusive, reserved calendar time to Fans. Bookings confirmed through Fixline are strictly governed by this Cancellation and Refund Policy.
Strictly Non-Refundable: When a User completes a booking, that time slot is locked and unavailable to other users. If the User cancels the call, fails to join, or joins more than five (5) minutes after the scheduled start time, no refund will be issued under any circumstances.
The Creator will receive their standard session payout (minus Fixline’s 20% commission) to compensate for reserved calendar availability.
100% Full Fan Refund: If a Creator cancels the appointment or fails to enter the call within five (5) minutes of the allocated start time, the User is entitled to an automatic 100% full refund of the gross booking amount paid.
Payment Gateway Cost Recovery: Third-party payment gateway transaction processing fees will not be charged to the fan. Instead, this cost will be debited from the defaulting Creator's Fixline ledger balance or automatically deducted from their subsequent settlement payout.
If a session fails or drops due to verified server-side outages of Fixline’s core infrastructure (excluding local carrier, device, or personal internet disruptions on the participant's end), Users may raise a ticket within 24 hours. Following server log verification, Fixline will issue either a free session re-booking or a full credit refund.
Approved refunds are processed by Fixline within 48 hours to the User's original payment method (Bank Account, Card, or UPI). Reversals generally reflect on bank statements within 5 to 7 banking days.